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Welcome to Practice Management Online Learning

This website gives you immediate access to our e-learning library. Earn interactive CE credits by participating in live webinars. Earn self-study credits by taking on-demand webinars.

Upcoming Live CE Webinars (view all)

enter classroom Conquering Conflict
Presenter: Sally McKenzie    CE Credits: 1 CEU
Webinar Begins:  10/1/14  7:00 PM ET,  4:00 PM PT

Rolling eyes, snide comments, poor attitudes, staff conflict bubbles to the surface in many different and often subtle ways. It’s easy to ignore these undercurrents of discontent and pretend they don’t really affect you. Look the other direction and maybe the problem will just drift away. Such wishful thinking is certainly comforting until reality kicks: lost productivity, absenteeism, increased cancellations, lower treatment acceptance, costly mistakes, etc. Learn 8 steps to conquer conflict and get back on track.    (enter class)

enter classroom Practice Vital Signs: Key Metrics to Measure and Why
Presenter: Sally McKenzie    CE Credits: 1 CEU
Webinar Begins:  12/3/14  7:00 PM ET,  4:00 PM PT

All day, every day in the dental practice, teams are looking for signs.; signs of tooth decay, signs of infection, signs that it’s going to be a calm day or a hectic day. They look for signs that the schedule is going to blow open a great big hole because Mrs. Jones is 15-minutes late for her crown prep. They are so focused on monitoring the signs of the day they seldom take time to consider that those daily struggles, frustrations, and challenges are vital signs that key practice systems are struggling. Do your practice’s vital signs indicate healthy or sickly systems? Find out in this
“vital” webinar!    (enter class)

Featured CE Class (view all)

enter classroom Office Managers: Take Control of Your Income Potential
Presenter: Sally McKenzie    CE Credits: 1 CEU

The reality is that if the dental practice isn’t bringing more money in, the doctor/CEO cannot afford to hand more money out – no matter how “hard working and loyal” you and your colleagues might be. But that doesn’t mean you have no control over your income potential. In fact, just the opposite is true. Employees, especially the office manager and business staff, have a profound impact on the profitability of the practice and can directly improve their income potential provided they keep a laser focus on one critical area of the practice: overhead. Learn what being on the frontline means for you and the practice.    (enter class)

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