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Welcome to Practice Management Online Learning

This website gives you immediate access to our e-learning library. Earn interactive CE credits by participating in live webinars. Earn self-study credits by taking on-demand webinars.

Upcoming Live CE Webinars (view all)

enter classroom Telephone Talk - #1 Link to Patients
Presenter: Sally McKenzie    CE Credits: 1 CEU
Webinar Begins:  4/6/16  7:00 PM ET,  4:00 PM PT

Employees who bungle telephone talk simply don’t know the appropriate way to handle this mission critical line of communication. There is no system in place to ensure that the office’s phone procedures are not only effective but also convey the right message and tone to patients. Learn how to improve your practice’s telephone communication.    (enter class)

enter classroom Today’s Scheduling Challenges
Presenter: Sally McKenzie    CE Credits: 1 CEU
Webinar Begins:  6/8/16  7:00 PM ET,  4:00 PM PT

Scheduling challenges are different today than they were, and keeping the schedule full is requiring persistence as well as a fair amount of creativity. It’s time to make some changes to streamline your schedule and finally meet your goals. Learn how to fix your schedule, reduce stress and grow your bottom line.    (enter class)

enter classroom 8 Steps to Solid Fees
Presenter: Sally McKenzie    CE Credits: 1 CEU
Webinar Begins:  8/10/16  7:00 PM ET,  4:00 PM PT

The cost of running a dental practice increases every year. Establishing a sound fee schedule allows you to be fair to your practice and improve care to your patients.
Learn what it takes to create a solid fee schedule that will boost your bottom line.
   (enter class)

Featured CE Class (view all)

enter classroom Generational Differences Fact or Fiction?
Presenter: Sally McKenzie    CE Credits: 1 CEU

Everyone is talking about the conundrum that three generations in the workplace is creating. While the generalizations are many and certainly not always accurate, in working with hundreds of dental practices, there’s no denying that we are witnessing a clear shift in priorities and career philosophies as Gen Xers (born 1965-1980), and Millennials (born 1981-2000) take their places alongside Boomers (born 1946-1964). In this CE webinar, learn how to manage those differences and understand how each generation brings its strengths and weaknesses.    (enter class)

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