Setting Performance Expectations for Employees

It’s difficult for team members to succeed when they have no idea what’s expected of them. Instead of working toward specific goals and doing their part to move the practice forward, they’re stuck in place wondering which way they should go. If you want happy team members who excel at their jobs, it’s up to you to provide the direction they crave. Learn the most successful performance measurement models based on individual jobs.    (enter class)

Achieving Exceptional Customer Service

Customer service is of critical importance to your practice because it’s key to retaining the patients who walk through your doors for years to come that in turn generate more referrals. It is the most economical form of marketing you can do. Learn how to provide exceptional customer service to recoup patient acquisition costs and cultivate a loyal patient base that will refer friends and colleagues, serve as testimonials and write patient reviews.    (enter class)

Conflict: It’s Not the Personalities, It’s the Process

Unresolved staff conflict brewing in your practice can do a lot of damage including costing you patients. That leads to reduced productivity and revenues and doesn’t do much to help with what’s likely already low team morale. Learn how staff conflict is costing you patients and how to fix it.    (enter class)

Cancelled Appointments are Holding You Back

Many patients don’t think twice about calling your practice to cancel their appointment a mere few hours before they’re supposed to be in the chair. They don’t understand what that does to your day or how putting off care can negatively impact their oral health – but of course you do. Learn steps you can take to significantly reduce broken appointments in your practice.    (enter class)