Have you heard patient exchanges similar to the following: “Mr. Collins would you like to schedule that crown appointment now?” “No, I’ll give you a call when I’m ready.” Or maybe the typical exchange is more like this: “Hello Carol, this is Marlene from Dr. Thomas’s office. Will you be able to make your appointment Tuesday?” “No, I’m sorry, I have a conflict. I’ll let you know when my schedule frees up.” You may hear variations on all of the above, but one thing will be consistent – the negative impact each exchange has on the profitability of your practice. Learn the best scripts that use the best words, phrases and questions to prompt patients to respond the way you want.
Conquering Conflict Presenter: Sally McKenzie
CE Credits: 1 CEU
7:00 PM ET,
4:00 PM PT
Rolling eyes, snide comments, poor attitudes, staff conflict bubbles to the surface in many different and often subtle ways. It’s easy to ignore these undercurrents of discontent and pretend they don’t really affect you. Look the other direction and maybe the problem will just drift away. Such wishful thinking is certainly comforting until reality kicks: lost productivity, absenteeism, increased cancellations, lower treatment acceptance, costly mistakes, etc. Learn 8 steps to conquer conflict and get back on track.
All day, every day in the dental practice, teams are looking for signs.; signs of tooth decay, signs of infection, signs that it’s going to be a calm day or a hectic day. They look for signs that the schedule is going to blow open a great big hole because Mrs. Jones is 15-minutes late for her crown prep. They are so focused on monitoring the signs of the day they seldom take time to consider that those daily struggles, frustrations, and challenges are vital signs that key practice systems are struggling. Do your practice’s vital signs indicate healthy or sickly systems? Find out in this “vital” webinar!
The reality is that if the dental practice isn’t bringing more money in, the doctor/CEO cannot afford to hand more money out – no matter how “hard working and loyal” you and your colleagues might be. But that doesn’t mean you have no control over your income potential. In fact, just the opposite is true. Employees, especially the office manager and business staff, have a profound impact on the profitability of the practice and can directly improve their income potential provided they keep a laser focus on one critical area of the practice: overhead. Learn what being on the frontline means for you and the practice.