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New Patients “Rule” the Practice 
Presenter: Sally McKenzie Release Date: 12/12/12
Credits: 1 CEU, Free Self-Study Expiration Date: 12/12/20
  Reviewed: 2017        

Making the new patient experience positive boils down to a few key rules. Patients want to believe they are not just another appointment This CE webinar will teach you how to manage the new patient’s expectations through excellent phone communications. Learn to understand why new patients either don’t show or fail subsequent appointments. Develop a system to convert emergencies and turn them into new patients. Determine how many new patients you need for practice growth and where you’re going to get them.
Upon completion of this CE webinar, the student will be able to: Understand and be familiar with the new patient’s expectations through excellent initial phone communications; Understand the rationale behind why new patients either don’t show or fail subsequent appointments; implement a system to convert successful emergency treatments and turn them into new patients   ( disclaimer , ADA CERP Statement )

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