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Conquering Conflict 
Presenter: Sally McKenzie Release Date: 10/1/14
Credits: 1 CEU, Free Self-Study Expiration Date: 10/1/20
  Reviewed: 2017        

Rolling eyes, snide comments, poor attitudes, staff conflict bubbles to the surface in many different and often subtle ways. It’s easy to ignore these undercurrents of discontent and pretend they don’t really affect you. Look the other direction and maybe the problem will just drift away. Such wishful thinking is certainly comforting until reality kicks: lost productivity, absenteeism, increased cancellations, lower treatment acceptance, costly mistakes, etc. Learn 8 steps to conquer conflict and get back on track.   ( disclaimer , ADA CERP Statement )

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