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Scripting WOW Customer Service 
Presenter: Sally McKenzie Release Date: 12/7/16
Credits: 1 CEU, Free Self-Study Expiration Date: 12/7/19
   

The language we use can have a huge impact on how the patient perceives the practice, the doctor and the service provided. Impressions are formed within seconds from the patient’s first call, to the dental assistant seating the patient, to the hygienist explaining what’s going to happen to the dentist establishing trust.
Learn how to make your first impression be the best it can be and preserving that WOW impression every time.   ( disclaimer , ADA CERP Statement )

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