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Ignoring Patient Complaints Hurts Your Bottom Line 
Presenter: Sally McKenzie Release Date: 8/16/17
Credits: 1 CEU, Free Self-Study Expiration Date: 8/16/20
   

Certainly, it’s no treat to be on the receiving end of a patient complaint but when someone takes the time to express a concern, vent a frustration, or alert you to a problem, that disgruntled patient is doing you a huge favor. Most people do not want to leave their dentists on a whim, which provides practices with a window of opportunity that many other businesses don’t enjoy.   ( disclaimer , ADA CERP Statement )

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